Switching to IT Services at CAS Broadband?
Are you tired of your current Internet Service Provider? Are you suffering from unreliable service? When you have a problem with your Internet service would you like to get straight through to someone to talk to?
IT Services at CAS offers ethically based, high quality Internet services at reasonable prices. We currently offer packages up to 100MB speed broadband at competitive prices and with a UK based helpdesk in Ipswich, meaning at the price of a local call you can get through to someone straight away if you have a problem.
If you wish to migrate your broadband product from another supplier to IT Services at CAS then please either fill in our broadband order form and inform us of who your current provider is so we can start the migration process with them or by calling or emailing the helpdesk on 01473 345305 or at [email protected]. The process of migrating takes between 10 days from the order date and we will need your payment information before we can transfer over your connection. This can be downloaded by clicking on the relevant product page and downloading the direct debit form.
When we have all the relevant details we will write to you confirming your new payment amounts and then call you to take you through the 5 minute setup process to get your broadband equipment ready for IT Services at CAS.
Moving House?
If you are on one of Suffolk Online’s broadband packages and you are moving house – please tell us as soon as possible so that we can ensure the house move process is done as smooth as possible. The earlier you tell us, the more likely it will be that we can ensure there is as little downtime as possible.
There are a number of things we will need from you so we can make the move of your broadband server as easy as possable.
- Date your moving
- Are you keeping the same number?. (If so what date is your phone supplier moving over the number to your new property),
- If you are not keeping the same number what will the new number be.
- Date your phone line will be live with the new or old number.
- New Address & Postcode
New 24 month contracts will apply if you choose to move house and re-take a broadband service with us.
If you are moving house and you have broadband with Suffolk Online, contact us on 01473 345305 and we can sort this out for you. If there is any downtime associated with the move we will make you aware of this.
Thinking of leaving us?
As with most major providers we have signed up to the “One Touch” switching process. When you use One Touch Switch to migrate your broadband and voice services from us to another provider, your new provider will ask you for some details of your account with us so that they can inform us of your intention to switch (this is called performing a “Switch Match”). The details you provide need to match the records we hold, otherwise the One Touch Switch process will fail. The idea behind One Touch Switch is that your new provider (the Gaining Provider) – manages the entire switching process with our cooperation (as the Losing Provider).
Once we have matched the details you have given your new provider with the details we have in our system, we will contact you with any information relevant to your switch, such as early termination fees or the loss of any related services (these are called “switching implications”).
You then give your new provider consent to proceed with the switch – they will keep us posted on progress, and when your new service goes live with them, we will cease your old one.