We are delighted to announce that from Monday 16th May 2016 we will be able to provide superfast fibre high speed broadband products to Community Action Suffolk customers, and to anybody who wants it across the UK (providing your telephone line has been upgraded to be Fibre compatible).

This is something we have been busy working on for some months now and we can now finally officially launch these and start taking orders for these from Monday May 16th 2016. Below is a summary of our new products.

Order Now

To order one of the products call the helpdesk on 01473 345305 and we will do the initial checks and process your order.

Products

Fibre Broadband Unlimited
Price – £31.99 per month (or £45.99 if you are not in a low cost area, see below for more info)
Download/Upload Speed – Up to 40mbps/10mbps (5 times faster download speed than standard broadband)
Data Limit – Unlimited (fair usage applies)
Activation & Equipment Charge – £150

Fibre Broadband Unlimited Plus
Price – £33.99 per month (or £49.99 if you are not in a low cost area, see below for more info)
Download/Upload Speed – Up to 80mbps/20mbps (10 times faster download speed than standard broadband)
Data Limit – Unlimited (fair usage applies)
Activation & Equipment Charge – £150

Why should I bother get Superfast Broadband from Community Action Suffolk?

• Superfast fibre broadband will give you a better experience when you are using the Internet and email, meaning that you will be able to use services such as Skype, streaming TV services such as BBC Iplayer, online gaming, file download without a break in quality.
• Superfast fibre broadband is generally a more reliable and robust product and generally suffers from less issues than standard broadband
• Community Action Suffolk takes you through the whole process of ordering and setup and helps you along the way. From the placement of the order to the engineer install to our support afterwards we make it a painless experience for you.

What do I need to get superfast broadband from Community Action Suffolk?

• You need your telephone exchange and telephone line to be “fibre” enabled. Around 90% of Suffolk is now enabled for superfast fibre broadband. To check if your telephone exchange is enabled please call the helpdesk on 01473 345305 or use the BT checker here and insert your telephone number into the appropriate box. If your phone number is listing “FTTC” as an option then you can receive it.

Why is there an activation charge?

• There is a direct cost to us from our suppliers that we have to pass on to you as the customer. Within this cost you are getting a fully managed install by a trained engineer who will come to your property and ensure that it is setup correctly and that you get the very best speeds possible. Within this charge we are also supplying you a superfast fibre broadband wireless router.

Are there any caveats about the speed or prices quoted in this email?

• It is important to note that the speeds quoted in this email are dependent on the quality of your line and distance from your telephone exchange. Poor quality or long lines may not be able to reach these speeds.
• The cheapest prices quoted in this email are based on prices in what are defined as “low cost areas” which is where certain equipment is installed in your local telephone exchange. For locations not defined as low cost areas, prices will be higher unfortunately. Please click here for more info on this.

How do we place an order?

• Call the helpdesk on 01473 345305 and we can do it for you over the phone.

How long will it take before superfast broadband is activated once I place an order?

• 14 days is the estimated time it takes before your superfast broadband is installed

What if I can’t get Superfast broadband in my area?

• Check out the Better Broadband Suffolk website here on when your telephone exchange is likely to get upgraded. The target is that 95% of Suffok premises will be upgraded by 2019.

Please click here where you will find all the information relating to our new superfast fibre broadband products.

Order Now

To order one of the products call the helpdesk on 01473 345305 and we will do the initial checks and process your order.