SuffolkOnline.net

"I have called you up on numerous occasions over the years for technical help, and have always very much appreciated the direct face-to-face help that you and your colleague have provided,"

"I have called you up on numerous occasions over the years for technical help, and have always very much appreciated the direct face-to-face help that you and your colleague have provided. It is a rare service, in my experience, and not to be bettered. I have always, and shall continue, to tell everyone how good your technical support is."

Jane Claricoates

"I would like to send my thanks for the sterling support you have provided to me as a Suffolk Online Customer. I have just been trying to deal with an email problem for two weeks"

"Suffolk online have been my provider since February 2003 and I cannot thank the team enough for all their help in sorting out problems that I have experienced during this time, everyone has always had the time to help me. I also find that as I am involved with local charity work they are very good in promoting any local publicity that I need. Recently I changed to Broadband and without their help I would have had to employ a computer expert to do this for me as even after all this time I am still a novice. I use to use a major provider for my business and one of the problems that I experienced was the time getting through on the telephone plus the high cost of calls when I needed to contact them with problems. I have since changed over and now use Suffolk on Line for both business and personal and once again thank you for all your help and certainly I would not hesitate to recommend others to your network as you are so easy to contact you when required and offers a value for money service."

Mr P Collins

"I just wanted to formally write and say how impressed am with the service we receive from Suffolk Online , a far cry from our last service provider!"

"Matt, Danny and Phil all have a pleasant phone manner, call back when they say they will and attempt to sort out our myriad of ICT and phone issues that arise throughout the year with minimal disruption. I appreciate the robustness of the computer health-checks that Matt carries out on an annual basis at our office and the fact that he is always at the end of a phone line or email to answer the smallest query. The ICT infrastructure of a charity is hard to maintain if a budget isn't set aside for new purchases, but this is also true of ICT support. The monthly fee we pay allows us to budget and plan for our ICT support, with no hidden charges and as Suffolk Online is itself a charity, the staff understand our needs. "

Laura Hack, SAVO

"This help proved however to be just the beginning of the support – light training I would say - which I received from the support team particularly over the ensuing three months, all at no extra charge. The help included organising folders, identifying necessary software, server backup and other assistance because FrontPage 2000, whilst still very serviceable, nevertheless has limitations. The action following a question, by telephone or email, continues to be very prompt either with the problem solved on the server or with the solution explained. "

"A website for the famous Woodbridge Tide Mill successfully served its purpose from the year 2000 but after the development of Lottery-funded plans to ensure the continued life of the Mill and improve its heritage appeal, the need for a new website became evident in 2008. Professional website designers were approached but as a Tide Mill Trustee deeply involved in the new plans and having previous experience of FrontPage 2000, I could see advantages in undertaking the task myself with my own choice of format and features. When seeking a host for the first draft I was attracted by the claim in literature from Suffolk Acre of a ‘Rich history of providing ICT Support to the voluntary sector and communities‘. So with the Tide Mill a Registered Charity, managed of course by volunteers, I asked the ICT manager at Suffolk Acre to arrange our hosting and in 2009, for a very reasonable charge, the Trust received the registered domain name woodbridgetidemill.org.uk with a year’s hosting and immediate assistance to resolve a FrontPage problem. This help proved however to be just the beginning of the support – light training I would say - which I received from the support team particularly over the ensuing three months, all at no extra charge. The help included organising folders, identifying necessary software, server backup and other assistance because FrontPage 2000, whilst still very serviceable, nevertheless has limitations. The action following a question, by telephone or email, continues to be very prompt either with the problem solved on the server or with the solution explained. The present website, which has received independent approval, is still changing as work on the Tide Mill plans progresses. The format and features of the website are distinctive - no shared borders, no banners, no links to irrelevant website links, no all-pervading marketing. Instead the site is easily navigable, the text is large enough to be readable by people with inferior eyesight, there is no wasted space, no lateral scrolling for most computers and the images are large, often full-page. Overall, the site is an educational source of information about the Tide Mill to encourage interest with a specific marketing benefit of encouraging a personal visit to the Mill as well as participation in the way ahead, all realised with the excellent IT service provided by Suffolk Acre. "

Mr F Reynolds

"The equipment was installed with minimal disruption to our office and is now running well. Matt has been very attentive in clearing up the initial minor teething problems we experienced, both by telephone and by visiting us."

"We approached Suffolk ACRE for a quote to install six new PCs and a server in our office. Matt and Danny came to the office to discuss our needs and to look at the existing set-up which was badly in need of modernisation. They advised us of the best system to suit our needs and searched for the most cost effective equipment for us, bearing in mind our budget. The equipment was installed with minimal disruption to our office and is now running well. Matt has been very attentive in clearing up the initial minor teething problems we experienced, both by telephone and by visiting us."

Rebecca Crerar, Chief Executive, Suffolk Refugee Support Forum

"Suffolk on line have been my provider since February 2003 and I cannot thank the team enough for all their help in 'sorting out' problems that I have experienced during this time, everyone has always had the time to help me."

"I would like send my thanks for the sterling support you have provided to me as a Suffolkonline customer since we started way back!! I have just been trying to deal with an e-mail problem I've been working on for the past 2 weeks, and I finally gave up and called for help to your help desk, and in a matter of minutes my e-mail problem was sorted and I'm back on line. It's a pleasure to be able to talk to a knowledgeable individual when problems arise, keep up the good work. Please pass on my appreciation to the rest of the team."

B Hale

"I have been associated with ACRE and its predecessor for nearly thirty years, albeit at village level for the past fifteen, and had the honour of being your vice-chairman in the late eighties."

"I have been associated with ACRE and its predecessor for nearly thirty years, albeit at village level for the past fifteen, and had the honour of being your vice-chairman in the late eighties. Our village Community Council at Fornham All Saints benefits greatly from your support and personally I am treated very kindly (as a complete IT idiot) by your team of experts at Suffolk Online."

Mr M Mason

"This was a mammoth task and Matthew and the team were fantastic in their support during this really frantic time for us. "

"To accommodate the IT requirements of these new posts Suffolk Online helped us to equip a second office at Castle Hill Community Centre in Ipswich as well as set up completely new offices at Framlingham Youth Club and SCA in Bury St Edmunds. This was a mammoth task and Matthew and the team were fantastic in their support during this really frantic time for us. It all went exceptionally smoothly and was all completed within the planned timescale with all the new staff joining us on 1st April all set up with PCs and ready to go"

Alison Archbold, Communications Manager, Young Suffolk

"Suffolk on line have provided and excellent service for me and your personal support has been exceptional"

"Suffolk on line have provided and excellent service for me and your personal support has been exceptional"

Mr J Grime