1. If this is the first account you're setting up on the iPhone or the iPod Touch, tap Mail. Otherwise, from the Home screen choose Settings > Mail, Contacts, Calendars > Accounts and choose Add Account....
Choose your email account type. For setting up email to work with your Suffolk Online service choose Other.
Select Add Mail Account under the Mail section and enter account information.
Fill in your name, email address & password. Then tap Save.
On the next screen TAP POP and then enter in the incoming mail server (pop3.suffolkonline.net) in the host name box and your username and password. If you are unsure of this contact the helpdesk on 01473 345305. The username will generally be the bit before the @suffolkonline.net in your email address. You will also need to enter in the outgoing mail server of relay.suffolkonline.net. You can leave the username and password boxes empty on this screen.
Tap Save to save the entered information. Your iPhone will then verify your account information.
If it then comes up with errors about secure servers and encryption, please ignore these and select no to any questions. Once it has gone through this part it should then save the information and you can then access mail by tapping mail on your main iphone or ipod touch screen.
Remember if you cannot find help for your particular problem here then you can always contact the Suffolk Online Helpdesk:
Telephone 01473 345305 or email us at support@suffolkonline.net.
