SuffolkOnline.net

MERRY CHRISTMAS EVERYBODY!

Firstly, we would like to wish you all a very merry Christmas. We hope that you have an enjoyable festive period and also a successful new year. Below you will find opening and closing arrangements for the Suffolk Online helpdesk over the Christmas period.

We'd once again like to thank you for your loyalty towards Suffolk Online and remind you that your custom is not only greatly appreciated but also enables Suffolk Online to provide much needed services to charities across the county and also help fund projects operated by it's parent organisation Suffolk ACRE. Suffolk Online continues to operate as a not for profit social enterprise.

Christmas Opening Arrangements

Friday 23rd December 2011 - Normal service, open 9am to 5pm

Saturday 24th December 2011 - Closed

Sunday 25th December 2011- Closed

Monday 26th December 2011 - Closed

Tuesday 27th December 2011 - Closed

Wednesday 28th December 2011 - Reduced Service Available 9am-5pm

Thursday 29th December 2011 - Reduced Service Available 9am-5pm

Friday 30th December 2011 - Reduced Service Available 9am-5pm

Saturday 31st December 2011- Closed

Sunday 1st January 2012 - Closed

Monday 2nd January 2012 - Closed

Tuesday 3rd January 2012 - Normal Service Resumes

As you will notice on the schedule there is reduced service available on 3 days over Christmas, Wednesday 28th, Thursday 29th & Friday 30th December. If you have a service affecting problem e.g. can't connect or emails not working, during this period you will be able to call the helpdesk and leave a message. These messages will be periodically checked on these days and someone will get back to you at some point during that day. It is likely that if the problem is something to do with our core network equipment then it will be cleared automatically in due course anyway. 

All our service platforms (dial-up, email and ADSL broadband) are monitored 24 hours every day and staff are on duty to attend to any problems should they arise. There should never be a situation where one of our network platforms is down for a large period of time. You can also visit our helpdesk pages at http://www.suffolkonline.net/helpdesk.php where as long as you can get an internet connection you can access a number of helpful guides and pieces of information to solve your own problems.

On our home page on the right hand side, there is also a traffic light service status section which will give you an indication if there are any issues with any parts of the Suffolk Online service.